BIN HERE MOVED THAT

REFUND & CANCELLATION POLICY

An operating name of Four Square Design & Build Inc.

Effective date: August 1, 2026

This Refund & Cancellation Policy applies to rental packages, service products, rental add-ons, service-area fees, and moving supplies purchased from Four Square Design & Build Inc., operating as Bin Here Moved That. It forms part of our Terms and Conditions.

Rental Booking Cancellations

To cancel an order, email info@binheremovedthat.ca and include your name, order number, scheduled delivery date, and delivery address. Refunds are calculated using the time we receive your cancellation request.

Rental cancellation schedule

When we receive your cancellation request

Refund

At least 72 hours before the scheduled delivery window

100% of the eligible prepaid amount

Less than 72 hours before delivery, but before our vehicle or trailer is dispatched

75% of the eligible prepaid amount

After our vehicle or trailer has been dispatched, or an unsuccessful delivery attempt

50% of the eligible prepaid amount

The eligible prepaid amount includes the cancelled rental package and any cancelled rental add-ons or service-area fee associated with that order. HST attributable to the refunded amount will also be refunded. Amounts retained under this schedule reflect reserved inventory, scheduling, preparation, administration, and travel costs.

After Successful Delivery

Once the bins or rental equipment have been successfully delivered and the rental period has begun, rental charges are non-refundable for change of mind, unused bins, partial use, or early return. This does not limit remedies that may be available if we fail to provide the contracted service or supply defective equipment.

Rescheduling

One delivery reschedule may be made without a rescheduling fee when we receive at least 72 hours’ notice before the scheduled delivery window. Rescheduling requests received with less than 72 hours’ notice are subject to availability and may be treated as a cancellation and new booking under the cancellation schedule above. Any additional travel or failed-delivery costs may also apply under our Terms and Conditions.

Rental Extensions

Rental extensions require at least 72 hours’ notice before the scheduled pickup and are subject to availability. Extension charges must be paid before the extension is confirmed. Once an extension period has begun, the extension charge is non-refundable for early return or non-use.

Moving Supplies and Move Ready Kits

Consumable moving supplies, mattress bags, and Move Ready Kits are final sale once delivered. Before dispatch, cancellation of these items follows the rental cancellation schedule above when they are part of the same order. If an item is defective, damaged before delivery, or different from what was ordered, contact us within seven days of delivery so we can arrange a replacement or appropriate refund.

Rental Equipment Problems

Please report damaged, unsafe, or unusable bins or rental equipment promptly. Where appropriate, we will replace the affected item, correct the service, or provide a proportionate refund. Charges for customer-caused loss, damage, excessive cleaning, missing bins, or missing equipment are governed by our Terms and Conditions and are not refunds.

Unsafe Access, Failed Delivery, and Customer Absence

A delivery is considered attempted when our driver has travelled to the address but cannot safely or reasonably complete delivery because of inaccurate information, blocked or unsafe access, customer absence where access was required, or another customer-controlled condition. The after-dispatch refund level applies, and additional trip charges may apply if another visit is requested.

Weather, Safety, and Cancellations by Us

We may delay or reschedule service because of severe weather, unsafe road or property conditions, vehicle or equipment failure, or circumstances beyond our reasonable control. We will offer a reasonable alternative date. If we cancel an order and cannot provide the service within a reasonable time, you may choose a full refund of the unperformed service instead.

How Refunds Are Issued

Approved refunds are issued to the original payment method. We will initiate an approved refund within 15 calendar days, or sooner where required by law. Your bank or payment processor may require additional time to post the credit. We cannot control processing times after the refund has been submitted. Refunds will not be paid in cash for an order originally paid by card unless required by law.

Non-Waivable Consumer Rights

Nothing in this policy or our Terms and Conditions limits any non-waivable rights or remedies available under applicable consumer-protection law. If the law provides a different or greater cancellation or refund right in the circumstances, the law will govern.

Requesting a Cancellation, Refund, or Reschedule

Email info@binheremovedthat.ca with your name, order number, scheduled delivery date, delivery address, and requested action. We may request additional information needed to verify the order and process the request.

Contact Us

Cancellation, refund, rescheduling, and customer-service inquiries may be directed to:

Customer Service

Four Square Design & Build Inc., operating as Bin Here Moved That

37 Hawkins Drive

Barrie, Ontario L4N 0A7

Canada

Email: info@binheremovedthat.ca

Telephone: 1-866-284-BINS

Website: binheremovedthat.ca