Privacy Policy | Bin Here Moved That

BIN HERE MOVED THAT

An operating name of Four Square Design & Build Inc.

Effective date: August 1, 2026

Four Square Design & Build Inc., operating as Bin Here Moved That (“Bin Here Moved That,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you visit binheremovedthat.ca, communicate with us, place an order, book a delivery or pickup, rent equipment, or purchase moving supplies.

Scope and Accountability

This policy applies to personal information under our control in connection with our commercial activities. We have designated a Privacy Officer to oversee our privacy practices and respond to questions, access requests, corrections, and complaints.

Personal Information We Collect

Depending on how you interact with us, we may collect:

Identity and contact information, such as your name, email address, telephone number, billing address, delivery address, pickup address, and postal code.

Order and service information, such as the package selected, number of rental weeks, delivery and pickup dates, service-area selection, access instructions, property details relevant to safe service, add-ons, and order history.

Transaction information, such as amounts charged, taxes, discounts, payment status, refunds, and limited payment details supplied by our payment processor. We do not receive or store your complete payment-card number.

Communications, including emails, telephone calls, customer-service requests, reviews, complaints, and information you voluntarily provide.

Service records, which may include delivery or pickup confirmation, equipment-condition records, and photographs reasonably required to document delivery, pickup, access conditions, loss, or damage.

Website and device information, such as IP address, browser and device type, pages visited, referral source, and cookie or analytics identifiers.

Marketing preferences and consent records, if you choose to receive promotional communications.

How We Collect Information

We collect information directly from you through our website, checkout, appointment forms, email, telephone, and in-person interactions. We may also receive information from service providers that support our website, payment processing, communications, analytics, fraud prevention, and order administration.

How We Use Personal Information

We may use personal information to:

Provide quotes, process and confirm orders, accept payment, issue invoices and refunds, and administer rental agreements.

Schedule, route, complete, and document deliveries and pickups.

Communicate about orders, appointments, extensions, cancellations, rescheduling, service changes, and customer support.

Verify service eligibility, delivery and pickup locations, access requirements, equipment returns, and charges for loss or damage.

Maintain accounting, tax, insurance, legal, safety, and business records.

Prevent fraud, misuse, security incidents, and violations of our Terms and Conditions.

Operate, troubleshoot, secure, analyse, and improve our website, services, and customer experience.

Send promotional communications where we have the consent or other lawful basis required by Canada’s Anti-Spam Legislation.

Comply with legal obligations, court orders, and lawful requests, and establish or defend legal claims.

Consent and Your Choices

We seek meaningful consent for the collection, use, and disclosure of personal information, except where consent is not required or permitted by law. By providing information needed to place an order or receive service, you consent to its use for those purposes. You may withdraw consent to optional uses, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may prevent us from providing a requested product or service.

Cookies, Analytics, and Similar Technologies

Our website and service providers may use cookies and similar technologies for essential site functions, security, checkout, remembering preferences, analytics, and, where enabled, advertising. You can manage cookies through available consent controls and your browser settings. Disabling essential cookies may prevent parts of the website or checkout from functioning properly. Non-essential analytics or advertising technologies will be used only with the consent required by applicable law.

When We Share Personal Information

We do not sell or rent personal information. We may disclose personal information only as reasonably necessary to:

Website, ecommerce, hosting, payment, email, communications, analytics, security, and technology providers, including Hostinger and Stripe.

Drivers, contractors, or service partners assisting with an order, but only to the extent needed to perform the service.

Accountants, lawyers, insurers, financial institutions, and other professional advisers.

Government authorities, regulators, law enforcement, courts, or other parties when required or permitted by law.

A purchaser, successor, or adviser in connection with a proposed or completed business transaction, subject to appropriate confidentiality and privacy protections.

Processing Outside Canada

Some service providers may process or store personal information outside Ontario or Canada. Information processed in another jurisdiction may be subject to that jurisdiction’s laws and may be accessible to its courts, law-enforcement agencies, or government authorities. We remain accountable for personal information under our control and use contractual or other reasonable measures when engaging service providers.

Safeguards

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including limiting access, using reputable service providers, password protection, and secure payment processing. No method of storage or transmission is completely secure, but we take reasonable steps to protect information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Retention and Disposal

We retain personal information only as long as reasonably necessary for the purposes described in this policy and to meet legal, tax, accounting, insurance, warranty, dispute-resolution, and recordkeeping requirements. When information is no longer required, we securely delete, destroy, or anonymize it, subject to technical and legal limitations.

Access, Correction, and Privacy Requests

You may request access to personal information we hold about you and ask us to correct inaccurate or incomplete information. You may also ask questions, withdraw consent to optional uses, or make a privacy complaint. We may need to verify your identity before responding. Access may be limited where permitted or required by law, and we will explain any refusal as required.

Marketing Communications

We send promotional emails or text messages only where permitted by law. You may unsubscribe using the link or instructions in the message or by contacting us. Unsubscribing from marketing will not stop service communications required to administer an order or rental.

Privacy Incidents

If a security breach involving personal information occurs, we will assess it, keep the records required by law, and notify affected individuals and the Office of the Privacy Commissioner of Canada where the breach creates a real risk of significant harm.

Children’s Privacy

Our website and services are intended for adults who can enter into a binding rental or purchase agreement. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy to reflect changes to our practices, service providers, or legal obligations. The revised policy will be posted on our website with an updated effective date. We will obtain additional consent where required for a material new use or disclosure.

Privacy and customer-service inquiries may be directed to:

Privacy Officer

Four Square Design & Build Inc., operating as Bin Here Moved That

37 Hawkins Drive

Barrie, Ontario L4N 0A7

Canada

Email: info@binheremovedthat.ca

Telephone: 1-866-284-BINS

Website: binheremovedthat.ca

If we are unable to resolve a privacy concern, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.